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SEPCO restructure customer service processes and procedures to improve service quality

In continuation of SEPCO’s unique approach to excellence, an integrated system has been built to raise the level of business achievement in order to achieve the desires of our customers, which are the Center of interest of the company. The Department of Excellence and Risk Assessment restructured the operations and procedures of the Customer Service Department and developed it to become more effective in communicating with the customers of SEPCO and raise their satisfaction with the services provided to them.